Experienced Customer Success leader, with a proven track record of driving client retention and growth.

INQR-8987 has worked for a number of leading SaaS providers with a focus on existing enterprise level business.

Core duties have included overseeing end-to-end commercial processes and developing accounts by increasing platform usage and feature adoption through education and stakeholder engagement.

He has experience in creating and implementing processes that have allowed him to scale Customer Success activities, building internal advocacy and solving client problems along the way.

Ultimately this leads to an increase in customer happiness and value, a strengthening of vendor-customer relationships and expansion of the CS operations that he has contributed towards.

• INQR-8987 was integral in his current companies growth and has been managing a team of 3 Customer Success Managers and creating the CS strategy.
• His current business has a licence based SaaS model and he's seen the company double from 45 people when he joined to about 90 currently.
• He started off with 25 customers across EMEA when he joined, was promoted twice, to Senior CSM and then director about 2 years ago.
• His role involves renewals, growth and managing the team.
• He's delivering QBRs, making sure features are adopted, stakeholder engagement, coordinating professional services and product teams around customers and setting up research functions to discover customer needs.
• ARR has grown from $7.5M to $14M during his tenure at his current company.
• INQR-8987 is a highly capable CS leader who's confident in his approach and is looking for a growth business where he can make a tangible impact.